delivery, exchange & return

 

> Deliveries within mainland France:

Your order will be delivered to the address of your choice within 48 hours. Your order will be processed within two working days following confirmation of it, apart from items available only on order, for which the delivery timeframe will be 20 days. 

Delivery with Colissimo Suivi (French Parcel Post)Once your order has been sent, you will receive an e-mail with the Colissimo (French parcel post) tracking number. You can also monitor your parcel directly from your customer space, in the “My Orders” section.

The parcel will be sent via the French Post’s Colissimo service. You will receive (and will have to sign for) your parcel at the delivery address specified, within a timeframe of two working days. 

 

> Deliveries to the rest of the world:

Deliveries outside of mainland France are carried out using the Colissimo International service.

Delivery with Colissimo InternationalYou will have to sign for your parcel upon delivery, and you will have a tracking number, that can be accessed from your customer space (in the “My orders” section).

The timeframes and carriage costs vary depending on the country in question and the weight of the parcel. As an indication, items in stock are generally delivered within 3 to 10 working days.

Depending on the country the parcel is being delivered to, Customs duties may be applied. Cape & Crochet cannot be held liable in this event. 

 

> Exchanges & returns:

 

Cape & Crochet will exchange or refund your item, with the exception of customized items, within a timeframe of 14 days of your purchase (counting from the date of the order receipt). Items must be returned intact, unworn, not washed, without any deterioration of any sort, in their original packaging and with their label.

To return an item, all you have to do is contact the Cape & Crochet customer service using the contact form, indicating the following to us: the order number, the item in question, and the reason for its return. We will then indicate to you what approach should be adopted. The return costs shall be borne by you. 

After receiving and checking the returned item, within 7 working days at most, we will either exchange it or refund it by recrediting your credit card or your PayPal account, depending on the method of payment used when the order was placed.


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